Our Clients are our main priority and therefore we apply all measures to ensure that you are provided with exceptional customer support, high end trading technology and excellent trading conditions.
If you have any reasons to believe that we have not met our obligations to you, please take a moment and fill in the Complaint Form available below.
Please make sure to provide us with as many relevant information and details as you can, in order to help us understand your problem. All complaints reported to us are thoroughly analyzed and investigated in compliance with applicable regulations.
After receiving your complaint, within 5 working days, we will provide you with a written acknowledgment, confirming that we have received your message. Your complaint will be investigated by our Compliance Department and Final Response will be sent to you within 2 months.
If you wish to familiarize yourself with the whole procedure, please refer to our Complaints Form Handling Manual